We’re here to help.
We’re available by phone Monday-Friday, 8 a.m.–5 p.m. PST and by email.
Why should I buy an EPDM liner instead of PVC or PE liner?
Firestone EPDM Pond liners are the best pond liners you can buy - we only sell the best product available. They are backed by a 20 year warranty, and are durable, fish and wildlife safe.
How much does shipping cost?
Shipping is calculated at checkout based on the weight of your pond liner. We ship all orders under 150lbs via FedEx Ground. For order over 150lbs, we ship via LTL (less than truckload) freight.
What is your return policy?
All orders are made through our website or over the phone are final. We do not offer returns because each order is custom and cut to size.
Can you help me pick the exact size I need for my pond?
Give us a call at 323-433-1540 Monday-Friday, 8 a.m.–5 p.m. PST, or email us at firstname.lastname@example.org so we can help you. We’d love to make sure you order the pond liner that you need.
How fast do you ship out my order?
We want to get you your Pond Liner as soon as possible so you can start to enjoy it. We make every effort to process your order in 2-4 business days, All our shipping services are provided by FedEx for products under 150lbs, and motor freight (LTL) for orders over 150lbs. Currently, FedEx shipments could potentially be delayed due to current shipping constraints. Your order may arrive later than expected, but we assure you that your order will arrive! Thanks for your patience.
When should I expect to receive my Pond Liner once it has shipped?
We are based in Los Angeles, California and ship from our Nashville warehouse in 2-4 business days. Once your order ships, you will receive an email confirmation that includes your tracking number. Typically, it can take between 2-5 days in transit depending on your ship to address and distance from our Nashville warehouse.
Where do you ship to?
We ship all of our products domestically and internationally. To receive a custom shipping quote, send us an email at email@example.com
Does the liner I buy come with a warranty?
Yes, our pond liners come with a 20 year manufacturers warranty from Firestone. They guarantee to be free of leaks or manufacturer defect.